Pricing
Growth platform
All products
All integrations
Unlimited seats
Unlimited events
Platform cost
Free
$200 / mo
Product analytics
Replaces
Included monthly active contacts (MAC)
1,000
2,000
Cost per additional MAC
$25 per 1,000
$35 per 1,000
Event autocapture
Manual event tracking
Data normalization
Goals
Group analytics
Contact analytics
Feature analytics
Account enrichment
Contact enrichment
Milestones
5
10
Unlimited
Account segments
5
10
Unlimited
Contact segments
5
10
Unlimited
Marketing analytics
Replaces
Event autocapture
Manual event tracking
Data normalization
Multi-channel analytics
Asset analytics
Attribution
Goals
Conversion rates
Session replay
Replaces
Advanced filtering
Privacy controls
Error tagging
Console logs
Network activity
Replay retention
1 month
3 months
6 months
Free replays
3,000 / mo
5,000 / mo
5,000 / mo
Cost per additional replay
Limit of 3,000
Engagement
Replaces
All engagement types
Website engagement
In-app engagement
Custom styling
Remove Flywheel branding
Active engagements
5
10
Unlimited
Personalization
Replaces
Website personalization
In-app personalization
Analytics
Goals
Personalized pages
5
10
Unlimited
Alerting
Replaces
All alerting features
Alert webhooks
Active alerts
5
10
Unlimited
Support
Documentation and guides
Shared Slack channel
Technical onboarding
Direct access to engineers
Frequently asked questions
Contact us via support if you have other questions.
What counts towards my Monthly Active Contact (MAC) limit?
A Contact is a person with an email address in Flywheel. Anonymous site visitors do not count as a Contact in Flywheel, they're referred to as "Anonymous contacts'.
Flywheel doesn't charge based on the total number of Contacts in your instance. Instead, we track the number of Monthly Active Contacts. A Monthly Active Contact is defined as a known Contact who has triggered an event within the last 30 days in your product, website, emails, or other channels integrated with Flywheel. This is slightly different than an Active User, which is often only considered active within your product.
Passive events (such as a user receiving an email, getting a push notification, or opening an email) do not count towards the Active Contact number.
How can I estimate my Monthly Active Contacts?
The best way is to sign up and start using Flywheel until you hit the Free plan limit. However, a rough estimate is 10-15% more than your internal Monthly Active User count.
What happens when I hit my Monthly Active Contact limit?
Once you hit your MAC limit, you will have 14 days to upgrade to a paid plan before your instance is locked.
Can I cancel my subscription at any time?
You can cancel your plan whenever you’d like if you are on a monthly plan. You’ll then be downgraded to the free plan and Flywheel will only track your first 1,000 monthly active contacts.
Do you have annual plans?
If your company prefers annual contracts, you can get in touch to find a custom package.
How long do you retain data?
Flywheel retains Free plan data for 1 year and 7 years for all of our paid plans.